Refund policy

Returns, Refunds and Exchanges

We hope you are delighted with your E.S.Lynch jewellery. If you change your mind, we offer a 30-day return period from the date your order is delivered.

Starting a Return

To request a return, please email lynchesgems@gmail.com within 30 days of receiving your order. Include your order number and the item you would like to return.

We will provide the correct return address and instructions. Please contact us before sending your item so that we can process your return properly.

Return Conditions

To qualify for a return, the item must be:

  • Unworn and unused, other than handling reasonably necessary to inspect it.

  • Returned with any original tags.

  • Returned in its original packaging.

  • Accompanied by proof of purchase.

We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.

Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for the return postage cost.

Our 30-day return policy is offered in addition to your statutory rights and does not replace or reduce them.

Where required by law, we will also refund the cost of standard outbound delivery. Any additional cost paid for an upgraded or express delivery service will not normally be refunded.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your jewellery is faulty, damaged or different from what you ordered, contact lynchesgems@gmail.com as soon as possible.

Please include your order number, a description of the problem and photographs where possible. We will assess the issue and arrange an appropriate repair, replacement or refund.

We will cover reasonable return postage costs for faulty, damaged or incorrect items.

Items That Cannot Be Returned

The following items cannot normally be returned because you have changed your mind:

  • Jewellery that has been made to your personal specifications.

  • Personalised or custom-made items.

  • Gift cards.

These exclusions do not apply if an item is faulty, damaged or not as described. Sale items retain the same statutory rights as full-price items.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, size or variation, please return the original item and place a new order.

Refunds

We will let you know when your return has been received and inspected.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or acceptable evidence that it has been sent back, where applicable.

Your bank or payment provider may require additional time to display the refund in your account. If more than 15 days have passed since we confirmed your refund, please contact lynchesgems@gmail.com.

Your Consumer Rights

Nothing in this policy affects your statutory consumer rights. Customers outside the UK may also have additional rights under the consumer laws that apply in their country.