Shipping policy
Shipping and Delivery Policy
Free UK Delivery
We offer free standard delivery on all UK orders, with no minimum purchase required.
Handmade-to-Order Jewellery
Every piece of E.S.Lynch jewellery is handmade. Preparation times can vary depending on the design and the work involved.
Most orders will be made and dispatched within five working days of receiving your order. Working days exclude weekends and UK bank holidays.
Our handwoven and more detailed designs take longer to create. Any extended preparation time will be stated on the relevant product page. We will contact you if an unexpected delay affects your order.
UK Delivery
UK orders are normally sent using a tracked Royal Mail or DPD service.
Once dispatched, delivery will usually take approximately two to four working days. This is in addition to the time required to make and prepare your jewellery.
When tracking is available, you will receive the tracking information by email after your order has been dispatched.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal delays, severe weather and busy seasonal periods.
International Delivery
International orders are normally sent using a tracked Royal Mail service and may be passed to a local delivery partner after arriving in the destination country.
International delivery will usually take approximately five to fifteen working days after dispatch. Delivery can take longer if the parcel is delayed by customs or the local postal service.
Available destinations, delivery charges and estimated delivery information will be displayed at checkout.
Customs Charges and Import Taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
These charges are not included in the product or delivery price unless clearly stated at checkout. The customer is responsible for paying any applicable customs duties, taxes or handling fees.
We cannot predict the amount of these charges or control delays caused by customs authorities. Please contact your local customs office if you require further information before ordering.
Delivery Address
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact us as soon as possible at lynchesgems@gmail.com. We cannot guarantee that an address can be changed after an order has been dispatched.
Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, check the tracking information provided by the carrier first.
If the tracking does not resolve the issue, email lynchesgems@gmail.com with your name and order number. We will investigate the parcel with the delivery provider and arrange an appropriate resolution if it has been lost in transit.